THIS IS WHO WE ARE
We have built a company full of self-disciplined people who are fanatical about operating consistently within our four core values:
WE VALUE OUR HOMEOWNERS
We treat our homeowner clients like they are members of our family—because they are. We treat our homeowners, our partners, and each other with respect and honesty, and pledge to give the very best we have to offer to every homeowner and every project. Our homeowners, their consulting architects, and their designers provide a picture book that we turn into bricks and mortar—and a place they can call home. No matter what challenges we face or how difficult the project, we never waiver in our promise to deliver the home we committed to build or to honor and respect the homeowner. Our passion for building is evident on each and every project and our homeowners love to watch us paint the picture from the ground up.
WE ARE OPEN, HONEST AND COMMITTED TO DELIVERING OUR PROMISE
We are steadfast in our commitment to being open and honest with our clients, our partners, and each other—no matter what the circumstance. We deliver on our promise and never waiver from that commitment—even when it hurts! If issues arise before, during or after construction, we communicate openly and do whatever it takes to rectify the situation. We don’t claim to be perfect (no one can claim that), but we strive to deliver what we promise and won’t stop until our clients are satisfied.
WE DO IT RIGHT
We take great pride in our craftsmanship and never take shortcuts. We renew our passion for “getting it right” each and every day and are committed to our projects from day one—from the first time we meet until we hand over the keys to a satisfied homeowner. If something isn’t right, we correct it…we rip it out and do it again until we get it right. At Merlin, there is no substitute for quality. We have built our business and our reputation on “doing it right” and our success, which is corroborated by the testimonials we receive from satisfied clients, is a testament to that.
WE ‘RIDE FOR THE BRAND’
We emulate our forefathers by adhering to the to the old western “Ride for the Brand” concept from the 1850’s which simply means that we do whatever is necessary to support one another—no matter what. We work as a true “team.” We have each other’s backs and pitch in wherever and whenever needed. We are proud to live and breathe this value, as it demonstrates our consistency, our commitment to each other, and our brand promise to our clients and partners.